Virgin Trains has renewed its certification in the Recognised for Excellence (R4E) programme at the highest level of 5 stars, following a bi-annual assessment by the British Quality Foundation (BQF). The company, which originally achieved 5 star status in May 2011, improved its overall score by around 20 per cent, with higher ratings for all nine criteria.R4E is Europe's leading recognition programme for organisational performance and forms part of the EFQM Levels of Excellence. The 5 star rating demonstrates that Virgin Trains continues to perform to a very high standard.
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